VIRTUAL CONVERSATIONS THAT INFLUENCE
Engaging, Interactive and Effective

You are a participant on a conference call. As the facilitator opens the call, within seconds you immediately wonder, “Who ever gave this individual the right to use a phone” because they are so ineffective.

Most webinars are delivered by throwing a PowerPoint or Keynote deck in front of our listeners and inviting them to join a snooze fest. We then make the assumption our message is being heard when we read our PowerPoint or Keynote deck to our listeners.

Then there are the mysterious video conferences. Because we have not practiced with this technology or were never shown how to effectively use video conferences, we either stare into the camera with a lifeless expression or never acknowledge the participants viewing our message from another meeting site.

Think about the effort, preparation and energy you put into a presentation. If you would put the same amount of discipline and focus into your virtual conversations, you would save time and be more impactful and influential.

More and more work is being done in virtual environments, such as conference calls, webinars and video conferences, requiring a different strategy and delivery of your message than face-to-face communication.

Are you guilty of muting your phone during a virtual conversation as you catch up on email or other tasks? During the first five minutes of a virtual conversation, the majority of your listeners will be distracted by other tasks if you don’t get them engaged.

Companies have been turning to virtual conversations to save time and money. When these conversations are not properly managed by the leader, they lack direction and often require more time than was scheduled. When we find our virtual conversations going over the scheduled timeframe or multiple calls scheduled on the same topic, time and money are not saved.

We offer a highly interactive workshop that focuses on professional business communication, including influence, preparation, structure, strategy, engagement, interaction, delivery, use of visual aids, managing behaviors and handling questions-and-answers and objections. We believe in providing practical skills and techniques you can apply immediately to all virtual conversations.

What is in it for you?

  • Hear yourself as others hear you: Are you as good—or bad—as you think you are when you communicate with influence?
    • Project confidence and credibility; build trust to be heard.
    • Is what you are saying consistent with how you say it?
    • Avoid rambling and get your point across to gain understanding and commitment.
  • Avoid the eight biggest traps individuals fall into that negatively impact their professional image during a virtual conversation.
    • Don’t just talk, but consciously and deliberately communicate in a way to influence others to take action.
    • Deliver a message your listener wants to receive, not only what you want them to hear.
    • Enhance your listener’s perception to be the expert and trusted advisor.
    • Adapt your message and communication style to individual roles and styles.
    • Apply less-is-more technique when selling yourself and your message.
    • Get your points across more clearly, faster and easier.
  • Begin with the “Why.”
    • Establish a framework for opening and closing your virtual conversation by beginning where your listener is.
    • Communicate complex information by breaking it down and bringing your message back to the main objective and takeaway.
    • Apply stories, humor, analogies and questions to add impact and increase the amount of information your listener retains.
  • Handle objections and questions-and-answers with credibility, confidence and authority.
    • Read your listeners and maintain control over the conversation.
    • Manage personality styles, culture and distractions to stay on track, manage time and build listener trust.
  • Manage the interaction of visual aids (PowerPoint, Keynote, handouts, notes and agendas).
    • Visual aid placement to increase listener understanding and add impact to your message.
    • Identify when the message needs to be focused on you rather than the visual aid.
  • What happens after the workshop?
    • Receive four tools to hold yourself accountable for your development and role as a leader.
  • Videotaped exercises incorporated throughout the workshop provide you the opportunity to practice and apply the skills that are taught. (Exercises will be customized to provide real-world examples.)

Timeframe
Our workshops are designed for a ½ day to two days and everything in between.

Be Confident. Be Focused. Be Certain. Be Heard.
For more information about this program, contact Stacey Hanke Inc. today (Enable Javascript to see the email address)!