Soft skills are becoming more important than hard skills. When enough people have similar talents, and are competing for the same positions and opportunities, the real differentiator is your interpersonal skills. The way you present yourself, how you communicate with other people, whether it’s in an interview or with management at work, can make or […]
I have the opportunity throughout the year to observe thousands of individuals deliver presentations, facilitate board meetings and conference calls, participate in sales calls and face-to-face conversations. These individuals who attend our workshops always know what they don’t like about how others communicate. They will quickly comment, “I can’t stand it when the person I’m […]
Our level of happiness at work is dependent on how well we get along with our co-workers. If our communication with our co-workers lacks respect, trust and credibility, our communication with members will suffer. Not only what you say but how you behave determines your relationship with your co-workers. I can’t imagine anyone wants to […]
Your voicemail is an essence of you. How you sound and what you say will determine whether or not you influence your listener to take action. Whether your desired action is a callback, a request for a signed document or a request to schedule a face-to-face conversation, you only have a few seconds to make […]
