Soft skills are becoming more important than hard skills. When enough people have similar talents, and are competing for the same positions and opportunities, the real differentiator is your interpersonal skills. The way you present yourself, how you communicate with other people, whether it’s in an interview or with management at work, can make or […]
I have the opportunity throughout the year to observe thousands of individuals deliver presentations, facilitate board meetings and conference calls, participate in sales calls and face-to-face conversations. These individuals who attend our workshops always know what they don’t like about how others communicate. They will quickly comment, “I can’t stand it when the person I’m […]
Our level of happiness at work is dependent on how well we get along with our co-workers. If our communication with our co-workers lacks respect, trust and credibility, our communication with members will suffer. Not only what you say but how you behave determines your relationship with your co-workers. I can’t imagine anyone wants to […]
Your voicemail is an essence of you. How you sound and what you say will determine whether or not you influence your listener to take action. Whether your desired action is a callback, a request for a signed document or a request to schedule a face-to-face conversation, you only have a few seconds to make […]
Over the past three months, I’ve been bouncing from city to city, client to client giving people the critical and essential skills for communicating with more impact and influence. Helping these individuals take their communication from good to great. I continue to be shocked with how quickly face-to-face communication is becoming a lost art. No matter […]
Whether you are influencing through a presentation, sales call, face-to-face conversation, conference call or meeting how you deliver determines whether or not others see you as credible, knowledgeable and trustworthy. Without doing this effectively, you inhibit your maximum potential to: influence, build relationships and increase profits. What’s in it for you? • See yourself as others […]
Do you suffer from one or all of the following: You desire to be an effective presenter but you don’t have enough opportunities to present? You’d rather have a root canal than stand up in front of a group and present? You’ve been presenting for a long time, the feedback you receive is always “good” […]
Most individuals fear the challenging questions, hostile listener and objection. There is an easy step-by-step process to minimize the challenge. The ARC Method stands for acknowledge, respond and connect to benefits. It is used to reduce hostility, manage a challenging question and gain understanding with your audience. A challenging question is defined as a question […]
This video demonstrates the 6 communication mistakes I have seen indivdiuals make over the past 14 years. As you watch the short video, ask yourself how many of these mistakes you make. Ask a friend, co-worker or family member to watch the video with you. Then ask them how many of these mistakes you make. […]
Last week I shared with you “what to do” when answering questions and answers (Q & A). Since most individuals lose their credibility during Q&A, it’s critical you know what to avoid to protect your trust, credibility and confidence with your audience. Avoid• Raise your voice, speak with an aggressive tone or invade the questioner’s […]
